Help centre
contact
Everything you need, in one place. Read about Maxine, contact our team, or check our refund and shipping terms.
01
About Maxine
Bigger brilliance. Bolder you.
Maxine Jewelry creates bold, high-carat statement rings designed to amplify the confidence that is already yours. From engagement rings and wedding sets to wedding bands and Moissanite pieces, our collections are made to be noticed — and to feel unmistakably yours.
Why Maxine began
We started with a simple idea: fine-looking jewelry should not feel out of reach. Maxine brings statement scale, considered detail and accessible pricing together, so more women can choose a ring that feels as bold as the moment it marks.
Maxine Jewelry is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China.
What we believe
Confidence does not need to be added. It only needs to be seen. Our rings are designed as a frame for that confidence: generous silhouettes, brilliant stones and finishes that move easily from everyday wear to the moments you will remember.
Crafted for bigger brilliance
Most Maxine rings are crafted from 925 sterling silver and finished in white gold, yellow gold or rose gold plating. Our collections include Moissanite, carefully selected simulated diamonds and selected colored gemstones. Every product page sets out the exact materials, stone type and finish so you can choose with confidence.
We care about the details you can see and the details you cannot: stone setting, band comfort, plating finish and the way a ring sits when stacked with others.
Made bold. Worn their way.
Some customers choose a solitaire for a proposal. Others layer a wedding set with an eternity band, or pick a bold ring simply because it feels like them. However you wear Maxine, the piece should feel personal, comfortable and ready for real life.
Product pages include materials, sizing and care guidance alongside our shipping, refund and warranty policies. If you need help choosing a size, stone or silhouette, our team is here to guide you.
Care beyond the purchase
For product questions, sizing advice or support with an order:
Email: JuliettaOlano@gmail.com
Phone: +852 54298061
Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM.
For creators and brands interested in working with us, use the same email with the subject Partnership Enquiry.
Brilliance that stays with you
Some pieces mark a promise. Others mark a chapter, a celebration or a version of yourself you are ready to meet. Whatever yours represents, we are glad to help you find it.
Maxine — bigger brilliance. Bolder you.
Maxine Jewelry is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China. Registered correspondence address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
02
Contact us
Questions about an order, engraving or delivery? Send us a message and the studio aims to reply within two business days.
03
Refund policy
Eligible unworn, non-personalised items may be returned within 30 days of delivery with prior authorisation. Manufacturing defects are covered for six months under our Refund Policy.
Please report damaged, incorrect or incomplete deliveries within seven days of delivery and keep the packaging and any supporting evidence. Personalised pieces are made to order and are not eligible for change-of-mind returns.
For help, contact JuliettaOlano@gmail.com with your order number.
04
Shipping policy
Orders are dispatched within 2 working days. Estimated delivery is 6–7 days from the date the order is placed, including production and dispatch time.
Shipping is free on every order. You will receive tracking details once your parcel leaves the studio. Delivery timelines may vary for remote destinations and during peak gifting periods.
05
Privacy policy
Maxine Jewelry is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China. We collect contact and order information, personalisation details, gift-recipient information, transaction records, customer-support correspondence, device and website-use information, reviews and collaboration enquiries.
We use this information to process and personalise orders, provide support, prevent fraud, meet legal obligations and operate the store. We do not sell personal information. Privacy requests can be sent to JuliettaOlano@gmail.com.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
We use essential cookies and SHOPLINE services required for the storefront, checkout, customer accounts, security and order processing. We do not sell personal information or use non-essential advertising cookies.
06
Terms of service
By using https://maxinejewelry.ltd or placing an order you confirm that you are at least 18 years old and legally capable of entering into a binding contract. You agree to provide accurate contact, delivery and personalisation information.
You are responsible for checking names, initials, spelling, dates, messages, size, colour, finish and quantity before ordering. Personalised products are made using the details you submit. If Maxine Jewelry reproduces those details correctly, a later preference change or customer spelling error is not normally a manufacturing fault.
Prices, payment methods, dispatch estimates and availability are shown on the website and at checkout. These Terms are governed by the laws of the People's Republic of China. Subject to mandatory consumer rights, disputes shall be submitted to the competent people's court at the place of registration of Mangshi Renxuan Department Store.
07
Legal notice
The website https://maxinejewelry.ltd is owned and operated by Mangshi Renxuan Department Store, an individual business trading under the brand name Maxine Jewelry. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
Customer support, orders, privacy requests and legal correspondence: JuliettaOlano@gmail.com. Phone: +852 54298061. Staffed support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.
This Legal Notice and transactions with Maxine Jewelry are governed by the laws of the People's Republic of China. Subject to mandatory consumer rights, disputes shall be submitted to the competent people's court at the place of registration of Mangshi Renxuan Department Store.